Careers
WHO WE ARE
We love brands and technology. So it’s pretty cool that we get to do what we love everyday. And it’s even cooler that our clients think we’re the “Best Brand Ambassador” tool on the market.
Our technology is used to manage the brand ambassador programs for thousands of events and brands around the world to spread awareness and drive conversions.
Our office environment is laid back and community-driven; discussion and collaboration are at the heart of everything we do. You will have direct access to the co-founders and will be encouraged to share your ideas.
The best part? We are a team of passionate people: Music fans, adventurers, foodies, adrenaline junkies, dog lovers and more. And that diversity, passion, and energy are baked into every corner of our company.
Our culture means everything to us because we do our best work when we are happy, respectful and relaxed. These core values and work ethic are why we were voted the “Best Management Team in the Region 2017” and why we are funded by ex-Facebook, Yahoo and Ticketmaster execs.
So, ask yourself: Are you are an ambitious and motivated self-starter who loves to take an idea or vision and run with it? Does the word “curious” describe you?
If you answered yes to the above questions, you should definitely apply to be a member of the SocialLadder team.
WHAT WE ARE LOOKING FOR
Customer Success Manager – Full time
ABOUT THE COMPANY
We love brands and technology. So it’s pretty cool that we get to do what we love every day. And it’s even cooler that our clients believe we’re the “Best Brand Ambassador” tool on the market.
Our platform manages the brand ambassador programs for thousands of your favorite brands worldwide to spread awareness and drive conversions.
Learn more about SocialLadder at socialladderapp.com
ABOUT THE ROLE
As a CSM, you will serve as a trusted, consultative partner to our customers, guiding them through their journey with SocialLadder. You’ll be responsible for ensuring their long-term success by leveraging insights, building strong relationships, and driving engagement with our platform.
- Strategic Partnering: Engage with key stakeholders, including decision-makers, to understand their goals and ensure they leverage SocialLadder to achieve business outcomes.
- Implementation Alignment: Collaborate closely with the implementation team to ensure a seamless onboarding process and set customers up for success right from the start.
- Customer Health Monitoring: Use customer health scores, engagement data, and strategic conversations to proactively address risks, identify upsell opportunities, and drive renewals.
- Action Plans & Risk Mitigation: Identify potential issues early and create actionable strategies for mitigation, leveraging cross-functional teams where needed.
- Renewals & Upsells: Manage the renewal process by ensuring the customer sees continued value, driving upsells through consultative guidance on how to optimize their use of SocialLadder.
- Collaboration with Support: Coordinate with Support Specialists to ensure tickets are resolved in line with customer expectations while keeping strategic priorities in focus.
- Data-Driven Decision-Making: Regularly analyze customer usage, product adoption trends, and performance metrics to guide your conversations with customers.
- Playbook-Driven Success: Follow established processes in the CRM and ensure tasks are completed in a timely manner, using playbooks for consistent customer engagement.
- Churn Prevention: Use proactive health monitoring and escalation processes to prevent churn and build stronger relationships through meaningful insights and engagement.
KEY SKILLS
- Customer Success Expertise: 3-5 years of experience in a Customer Success role within a SaaS or technology-driven environment, ideally in a B2B model.
- Ownership Mentality: As the key driver of customer success, take full responsibility for your projects from start to finish, proactively identifying opportunities for improvement, solving problems with cross collaborative stake-holders, and driving results with a sense of accountability and autonomy in a fast-paced startup environment.
- Consultative Mindset: Proven ability to act as a consultative partner to customers, providing insights and solutions that drive product adoption and success.
- Proactive Risk Management: Strong track record of identifying risks early and developing effective action plans to mitigate customer churn.
- Analytical Skills: Ability to analyze customer data, engagement metrics, and health scores to drive customer success strategies.
- Communication & Relationship Building: Excellent communication skills, with the ability to build trust and influence senior-level stakeholders.
- Collaboration: Ability to work effectively across departments (Support, Implementation, Product) to deliver customer-centric solutions.
- Project Management: Experience using CSM tools to manage tasks, projects, and customer interactions.
- Upselling & Renewal Focus: Experience in successfully driving upsells and managing the renewal process by aligning the product with customer needs.
- Attention to Detail: Strong organizational skills, ensuring that customer action plans, risk mitigation steps, and all tasks are completed in line with deadlines.
- Technical Aptitude: Comfortable with SaaS platforms and the ability to quickly learn and teach new software tools to customers.
- Must (MUST) possess Proficient English communication skills (written and verbal).
THE SELECTION PROCESS
- Initial Screening: A brief interview with our HR team.
- Technical Interview: In-depth discussion with our manager to assess your technical skills.
- Final Interview: A meeting with our team lead for a final evaluation.
If you are passionate about providing exceptional customer support and want to be part of a forward-thinking team, we encourage you to apply for the position of Customer Success Manager at SocialLadder. Join us in shaping the future of Brand Ambassador SaaS technology!
Job Type: Full-time
Work Location: Fully Remote
To apply, please send your resume to irena@socialladderapp.com, and our HR team will be in touch!
Senior Professional Services Consultant – Part Time
The Senior Consultant, Professional Services leads and develops all professional services engagements at SocialLadder, focusing on managing brand ambassadors and influencer campaigns for software clients.
As a Professional Services Senior Consultant at SocialLadder, you’ll be the driving force behind our professional services accounts. You’ll craft and execute strategies, manage deployments, and deliver insightful reports. Your role involves tracking performance and working closely with Account Management and Customer Success to build and refine our customer relationships. You’ll report to the Director of Customer Success and Professional Services and lead a part-time Junior Consultant in bringing your strategies to life.
In this part-time consulting role, you’ll bring an entrepreneurial spirit, a passion for teaching, and a methodical, adaptable approach. Your collaborative mindset and positive attitude will help you find effective solutions.
Your leadership will be crucial in retaining and expanding our Key Accounts. Your problem-solving skills and proactive solutions will significantly impact our team’s success and client satisfaction.
WHAT YOU WILL DO
- Lead SocialLadder’s Professional Services for campaign and program management, becoming a trusted advisor.
- Oversee all program management aspects, including influencer/ambassador sourcing, creative direction, project management, content creation, and campaign reporting.
- Collaborate with SocialLadder customers to plan and execute strategic services that drive growth and ROI.
- Coordinate with implementation, product, account management, and customer teams for successful project execution.
- Activate influencers/ambassadors across TikTok, Instagram, Facebook, YouTube, Pinterest, and Twitter.
- Manage ambassador engagement with regular, hands-on check-ins.
- Develop creative briefs for engaging, educational, and conversion-focused content aimed at Gen-Z.
Rockstar candidates look like this:
- Skilled in relationship management, with a focus on execution and expectations.
- Expertise in Brand Ambassador, Influencer, and Field Marketing processes.
- Data-driven with strong analytical skills to optimize campaign performance.
- Deep knowledge of leveraging influencers and talent to boost brand awareness and sales.
- Proven success in crafting campaigns for top consumer brands, consistently exceeding goals.
- Experienced in campaign management, reporting, and data analysis across social media, conversion, and traffic metrics.
- Strong organizational skills and ability to manage multiple projects.
- Preferred: Experience with influencer content amplification (TikTok, Meta) and paid social strategies.
- Bonus: Experience as a content creator.
THE SELECTION PROCESS
- Complete the application and pre-screening questions, and submit your CV. Include your portfolio if available.
- Initial screening round
- Final interview with our team lead
Job Type: Part-time
Work Location: Fully Remote
If you’re driven by a passion for delivering outstanding professional services and want to join a dynamic, forward-thinking team, we invite you to apply for the Professional Services Senior Consultant role at SocialLadder. Be part of our journey to revolutionize Brand Ambassador SaaS technology!
To apply, please send your resume to irena@socialladderapp.com, and our HR team will be in touch!
Account Executive – Full Time
We are searching for an Account Executive who loves the consumer brand space, likes to think big and creatively while maintaining & building relationships. Great candidates can roll up their sleeves and make an awesome impact on our small team right away.
High visibility sales role, closing new business, in a high-growth SaaS start-up
WHAT YOU WILL DO
- Handle the sales process from demo to close
- Consistently set and beat stretch sales/business development targets
- Hit a monthly revenue target composed of leads assigned to you from our dedicated BDR team
- Manage and document sales activity to drive business growth along with process improvements
- Work across channels (web, email, phone, and in-person) to convert prospects into true believers
- Leverage our many sales-enablement tools to prospect and manage your pipeline of deal opportunities
- Perform demos and effectively communicate key product features and benefits to prospective customers
- Become a trusted resource and guide for interested prospects looking to build their own ambassador teams
Rockstar candidates look like this:
- 2+ years of selling SaaS software or B2B to consumer brands with a target annual quota in the mid-six- figure range
- Experience using Hubspot / Salesforce & MS Office proficiency
- Outstanding presentation and communication skills
- Relentless hustle to reach decision-makers, build trust and identify solutions for their business
- Great listening skills with an understanding of macro trends and innovation
- A knack for asking great questions
- A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks
- Most importantly, you are a positive person! You’ll be working in a highly demanding and ever-changing startup environment.
- Strong organizational and project management skills
- The above doesn’t sound like you but you still think you want to join our team? Let us know why because we always love adding people to our team with diverse backgrounds and experiences to help us think outside the box.
THE PREFERS & MUST-HAVES
- Must have a high degree of independent thinking and self-responsibility
- Extremely personable and outgoing
- Ability to collaborate with various departments within a company
- Knowledge of social media channels & trends
THE PERKS
- Medical, Dental, and Vision Benefits
- Flexible work hours
- Monthly onsite and offsite corporate events & outings
- Small team, BIG impact
Job Type: Full-time
Work Location: Fully Remote
To apply, please send your resume to irena@socialladderapp.com, and our HR team will be in touch!
Business Development Rep – Full Time
We are searching for a Business Development Rep who loves the consumer brand space, likes to think big and creatively while maintaining & building relationships. Great candidates can roll up their sleeves and make an awesome impact on our small team right away.
This position is perfect for motivated, energetic, entry-level candidates just entering the workforce.
WHAT YOU WILL DO
- Research accounts, identify key players, generate interest and develop accounts to stimulate opportunities
- Respond, engage, and qualify inbound leads and inquiries
- Nurture new marketing leads by educating and developing prospects until they are ready to speak with a field sales rep
- Collaborate with account executives to develop organizational charts and relationships for key accounts
- Work across channels (web, email, phone, and in-person) to convert prospects into true believers
- Monitors competition to continually find new account leads
- Effectively communicate key product features and benefits to prospective customers virtually and in-person
- Become a trusted resource and guide for interested prospects looking to build their own ambassador teams
- Follow-up on inbound marketing leads and identify qualified opportunities providing appropriate levels of information at the right time for interested prospects
- Set appointments for account executives when a lead reaches a qualified stage
- Ensure successful follow-through of the sales cycle by maintaining accurate activity and lead qualification information in the CRM application
Rockstar candidates look like this:
- 6 months-2 years experience in a related field or an eager-to-learn great communicator who thrives in fast-paced environments
- Outstanding presentation and communication skills
- A motivated and goal-oriented personality with a self-starting attitude
- A knack for asking great questions
- Experience with mid-high volume cold calling & prospecting, cold calling, or equivalent
- Organized with good time management skills
- The ability to learn quickly and work independently in a fast-paced environment
- A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks
- Most importantly, you are a positive person! You’ll be working in a highly demanding and ever-changing startup environment.
- Strong organizational and project management skills
- The above doesn’t sound like you but you still think you want to join our team? Let us know why because we always love adding people to our team with diverse backgrounds and experiences to help us think outside the box.
THE PREFERS & MUST-HAVES
- Must have a high degree of independent thinking and self-responsibility
- Extremely personable and outgoing
- Ability to collaborate with various departments within a company
- Knowledge of social media channels & trends
THE PERKS
- Medical, Dental, and Vision Benefits
- Flexible work hours
- Monthly onsite and offsite corporate events & outings
- Small team, BIG impact
Job Type: Full-time
Work Location: Fully Remote
To apply, please send your resume to irena@socialladderapp.com, and our HR team will be in touch!
Account Manager – Full Time
We are searching for an Account Manager with a demonstrated ability to advocate for customers, build strategy, develop accounts, crush quotas, and manage contract negotiations for some of the world’s most well-known consumer brands.
You have an entrepreneurial mindset when managing a designated portfolio of clients — driving high levels of product adoption, maximizing growth, and enhancing key / strategic relationships.
If you’re a pro when it comes to creating urgency, navigating discussions with decision-makers, and selling through value — we’re looking for you!
WHAT YOU WILL DO
- Retain a large book of business by owning renewal, upsell, and expansion conversations
- Know your accounts inside and out to forecast accurately and use a consultative approach to introduce new products
- Expand revenue within the current customer base by proving enough value to move brands into new packages
- Become a trusted resource and guide for interested prospects looking to build their own ambassador teams
- Identify the health, risk, goals, and opportunities within each of your client accounts, and then be able to act accordingly
Rockstar candidates look like this:
- You have 4+ years of Sales/Account Management experience (preferably in SaaS Software, BONUS POINTS if within a Social Media or Influencer Marketing environment )
- You think critically and strategically and your communication skills are on-point
- You’re a self-starter with experience carrying a large revenue target with the ability to develop compelling strategies that deliver results
- Great listening skills with an understanding of macro trends and innovation
- You have experience working with existing customers and running renewal conversations
- A team-player attitude with a strong desire to help improve internal processes beyond just your day-to-day tasks
- Most importantly, you are a positive person! You’ll be working in a highly demanding and ever-changing startup environment.
THE PERKS
- Medical, Dental, and Vision Benefits
- Flexible work hours
- Monthly onsite and offsite corporate events & outings
- Small team, BIG impact
Job Type: Full-time
Work Location: Fully Remote
To apply, please send your resume to irena@socialladderapp.com, and our HR team will be in touch!
Implementation Specialist – Full Time
We are looking for someone to join our growing customer success team in a vital role exclusively dedicated to onboarding new customers. You will own the onboarding process with customers post-sale to ensure they are successfully brought onto our platform without a hitch. The ideal candidate has a passion for building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.
This role will report directly to our VP of Customer Success. While much of our team is based in or around Philadelphia, we are a fully remote team and this position can be based anywhere in the US.
WHAT YOU WILL DO
- Serve as the key point of contact for customers post-sale and own the structured onboarding process
- Proactively set and run implementation meetings with customers
- Ensure customers are fully integrated into product to personalize their profiles to best meet their needs
- Collaborate with various internal groups (product experts, program advisors, and development teams) as needed in order to meet customers’ needs during onboarding
- Configure baselined profiles within SocialLadder platform
- Ensure customers are fully integrated into product to personalize their profiles to best meet their needs
- Collaborate with Product Team to share customer feedback and brainstorm design product enhancement opportunities
- Identify up-sell opportunities and provide seamless handoffs to Sales Team and Account Managers
- Provide training to customers on product features and enhancements
- Coordinate extended customer support through help desk team following the conclusion of a successful onboarding process
Rockstar candidates look like this:
- Sense of urgency to meet deadlines and support customer needs
- Analytical and process-oriented mindset
- Proactive calendar management skills and attention to detail
- Collaborative approach and strong interpersonal communication skills
- Empathy and patience as you partner with various customers and ensure they have a positive onboarding experience
- Most importantly, positivity as you maneuver through an ever-changing startup environment
THE PERKS
- Medical, Dental, and Vision Benefits
- Flexible work hours
- Monthly onsite and offsite corporate events & outings
- Small team, BIG impact
Job Type: Full-time
Work Location: Fully Remote
To apply, please send your resume to irena@socialladderapp.com, and our HR team will be in touch!
