The Smartest Way to Manage
& Own Your Community: Customers, Brand Ambassadors, Loyalists, Fans, Creators and Affiliates.
The only true end-to-end brand ambassador management platform that empowers your brand to identify, engage, and scale your community of brand advocates and ambassadors—driving real ROI through authentic advocacy.
Not a brand? Sign up to be a creator
The Only Community Management Platform You’ll Need
Build, activate, and scale a connected brand community—not just manage ambassadors.
With SocialLadder, your ambassadors can engage with each other and build real connections. Manage recruiting, onboarding, communication, tasking, and rewards in one centralized space—designed for customer-powered growth and peer-to-peer engagement.
Angela Purcaro
Director of Communications, Benefit
“I don’t think we can survive without it!”
Steven Thompson
VP of Growth, goPuff
“SocialLadder’s brand ambassador management tool gave us the ability to make ambassadors a low cost and scalable acquisition channel, reducing paid media spends.”
All of Your Community, One Central Platform
Whether it’s loyal customers, brand fans, or internal advocates—SocialLadder helps you activate and grow your community from the inside out, turning everyday users into long-term brand promoters.
Smarter Community Workflows
Save time and scale faster.
From onboarding to UGC review and task management—SocialLadder automates what matters using smart AI tools, so you can focus on building real relationships and growing an engaged brand community.
Track Revenues & ROI
Track the value your creators generate
Measure what matters—from community engagement, conversions to EMV. Get full visibility into ambassador impact, campaign ROI, and performance benchmarks with real-time reporting.
Integrate Seamlessly With Your Marketing Stack
SocialLadder connects with your existing tools so you can track, measure, and grow your community and ambassador efforts in one place.
Built for Every Community Use Case
From creator communities to digital ambassador campaigns, SocialLadder gives you customizable templates and workflows for any type of brand-led community activation.
Loved by Brands Where Community = Growth
Whether you’re a beauty brand, consumer app, or lifestyle label—SocialLadder helps transform customers into content creators, advocates, and long-term brand allies.
A Home for Your Brand’s Community
Community, Centralized. Branded. Yours.
Finally, a space for your brand’s community to engage—with you and with each other. No more disjointed tools or borrowed platforms.
SocialLadder now powers a fully branded, mobile-first community layer—built for your ambassadors, advocates, and top fans to engage with you and with each other.
Stop sending your community to fragmented apps and rented spaces.
With SocialLadder, they grow together—inside your brand.
Frequently Asked Questions…
What’s the difference between a brand ambassador and an influencer?
Brand ambassadors and influencers complement each other, but the key difference is that ambassadors are influential people / customers in the real world (who may also have a social media presence) who love your brand and want to bring it to life in their world vs influencers who are popular online and want your products to help them build their brand. Here is an article on our blog.
Do you have a database of influencers or ambassadors?
No – SocialLadder believes strongly in the idea that the most authentic voices for your brand are your customers. Unlike marketplaces, we NEVER cross market other brands to your users. We believe strongly that brands should own their communities entirely.
How quickly can I get started?
ASAP. SocialLadder will provide your team with customizable ambassador templates — ambassador application, handbook, t&c’s, etc — & give access to expert resources to ensure your brand is set up for success quickly. Onboarding generally takes 10-14 days and includes technical training.
Can I use SocialLadder for campaigns?
Yes. From marketing moments to product launch, SocialLadder can segment the data for your brand. Ambassadors are a great way to amplify the campaign and build more awareness. Keep in mind that unlike influencers, ambassadors are emotionally connected and personally invested in your brand, so when the campaign is over, SocialLadder gives you the ability to continue to engage your ambassadors until the brand runs the next campaign.
What is a creator?
A creator is anyone who creates content online regularly, no matter the number of followers. This includes influencers, ambassadors, affiliates, bloggers, and content creators in general. With SocialLadder, you can find and manage from regular people with a few hundred followers to celebrity influencers.
I don’t have an ambassador team, what do I need to get started?
SocialLadder is great for any size brand that is ready to take their word of mouth marketing to the next level. As part of your license, you will get access to expert resources and training materials so your team doesn’t waste time or money experimenting to see what works. Here is an ebook Building A Successful Ambassador Community For Your Brand to help you get started.
Do you work with agencies?
Absolutely. Give your team better tools to track ROI of ambassador or influencer activity for your clients or ask us about our agency reseller options.
Can I use SocialLadder to manage nano, micro, or macro-influencers?
The short answer. Yes. SocialLadder is built for any brand looking to activate & manage a large group of ambassadors and creators. The more important part is deciding what strategy / approach is best for your brand to achieve its goals. Are you more focused on conversions or brand awareness? Do you want to build a community or run campaigns?
Pricing?
From startups to global brands, SocialLadder is built to scale with you. Pricing includes a setup fee, base monthly subscription, and seat fees (when applicable) that gives you access to templates for an ambassador application, handbooks, onboarding materials, expert resources, technology licensing, and more.
Invest in Connection. Not Commissioned Influence.
Social media reach is down. Marketplace platforms monetize your customers. It’s time to build something better. SocialLadder helps brands create and scale owned communities—turning loyal customers into high-performing ambassadors with real ROI.
